Jané is an international brand present in more than 25 countries. To find your nearest store, click here and you can search for it on our map of points of sale.

Our products come with a 3-year warranty (for products purchased from January 2022 onward) from the date of purchase, covering manufacturing defects.

At Jané, we guarantee that our products will function normally under normal conditions and as specified in their respective instruction manuals.

The warranty does not cover wear from normal use, faults resulting from improper use or maintenance, or damage caused by accidents*.
To keep track of your products, at Jané we recommend registering them on our website. You can do this easily via this link.

*In the event of an accident involving a Jané car seat, you can sign up for the Renew Plan: if you meet the requirements, we will send you a new car seat. (It may be the same or a similar model, depending on current stock availability.) You can email us at hello@groupjane.com to ask about the terms.

If you have lost or cannot find the instructions for a particular Jané product, don't worry: you can scan the QR code, which will take you directly to the instructions, where you can consult them or download them as a PDF.

If you don't have a QR code, you can access this link and search for your product. If it does not appear on the website because it may belong to an earlier collection, you can email us at hello@groupjane.com, specifying your product model, and we will send them to you.

Once you register the product in our database, you will receive updates about your product if there are any. This way, you can stay informed about everything related to the product you are using.

The warranty will be valid and may only be claimed upon presentation of the relevant receipt, invoice, or proof of purchase.

Registering your product is very easy; simply click this link and fill out the form with your details and those of your product.

Our products are designed in Europe (Spain and Germany) and manufactured in China by trusted suppliers who meet our quality standards.

Jané selects its distributors from among those who meet the company’s requirements. If you would like to become a distributor of our brand, please send us a contact email at janeworld@groupjane.com with your details so that we can contact you.

You can see the price of the product you are interested in below the product image itself. Please note that you must click on the dot for your preferred colour for the price to be displayed, as it may vary.

To make a gift purchase, simply enter, from your account, the details of the person to whom you wish to send the item as the order's delivery address, which will be different from the billing address. The recipient will only receive a non-priced delivery note with a description of the item(s) delivered, while you will receive the invoice. It is very important to keep the delivery note in case warranty service is required.

We currently do not ship to the Canary Islands from our website, but you can contact any of the stores in your area, which you can find here. They will be happy to help and provide you with any information you need.

If you need to make use of the warranty, go to the point of sale where you purchased your product with your receipt. The store will contact us to process the warranty and offer the best possible solution.
If you purchased through our website, email us at hello@groupajane.com

Of course, even if the warranty period has expired, you can visit a Jané product retailer or an Official Technical Service Center, and we will advise you on the best solution. You will receive a no-obligation quote and all the necessary information.

- If you are located in: Madrid, Galicia, Asturias, Cantabria, Basque Country, La Rioja, Navarre, Aragon, Castile and León, Castile-La Mancha, the Valencian Community or Murcia, contact: 91 250 52 00 or email info@recambiosjane.es
- If you are located in: Catalonia, Andalusia or Extremadura, contact: +34 678 72 36 93 (WhatsApp)

Of course, you can check here whether we have the spare part you need. If not, and you need a part or spare part for your Jané product that is not available online, we recommend contacting a retailer directly. They will advise you on the right spare part and provide you with all the necessary information. If needed, you can also contact the nearest Technical Service:

- If you are in: Madrid, Galicia, Asturias, Cantabria, the Basque Country, La Rioja, Navarre, Aragon, Castile and León, Castile-La Mancha, the Valencian Community or Murcia, contact: 91 250 52 00 or email info@recambiosjane.es
- If you are in: Catalonia, Andalusia or Extremadura, contact: +34 678 72 36 93 (WhatsApp)

We are providing you with the contact details for the Technical Services so you can contact the one nearest to your area:

- If you are in: Madrid, Galicia, Asturias, Cantabria, the Basque Country, La Rioja, Navarre, Aragon, Castile and León, Castile-La Mancha, the Valencian Community or Murcia, contact: 91 250 52 00 or email info@recambiosjane.es
- If you are in: Catalonia, Andalusia or Extremadura, contact: +34 678 72 36 93 (WhatsApp)

If you want to download the instruction manual for your Jané stroller or simply consult it, you’ll find it on its product page on the website. For instructions for products outside the current collection, you can consult them here or email us at hello@groupjane.com

PRO-FIX SYSTEM GENERATION is the ergonomic system that allows you to easily attach and remove all Jané carrycots and infant carriers from the chassis or Isofix platform. With a single movement and two attachment points, you can install any component on the chassis without the need for “connectors”.
To install the infant carrier or carrycot on the chassis, simply make a single vertical movement and place it in the slots at the two attachment points; no other adjustment of the chassis is required.
To remove it, pull the two buttons located on the sides, and the infant carrier or carrycot will be detached from the chassis or any Isofix platform in a single motion.

GO-FIX SYSTEM is Jané's anchor system, which allows you to quickly and easily install and remove the different compatible components of the stroller, such as the carrycot, the hammock; seat unit or the 40-87 cm car seat.

Thanks to its attachment points, the different elements attach directly to the chassis comfortably and securely, making it easy to change the stroller configuration according to your needs at any given time.

The Pro fix system is from earlier Jané generations and is not compatible with the new Go fix systems or interchangeable with them.

Jané stroller fabrics are made with special materials that repel water, protect against the wind, are breathable, and are especially resistant to wear and potential stains during use. The hoods feature UPF50+ protection.

Jané strollers fold down to a compact size for easy transport on any flight. You can take your Jané stroller to the boarding gate, where the airline staff will place it in the aircraft's hold with the rest of the luggage. Once the flight is over, they will return it to you as you leave.

If you have any other questions about this, we recommend contacting the airline you will be travelling with directly.

Jané carrycots have been designed so that the baby can sleep comfortably. However, we do not recommend using the carrycot as a substitute for the cot. Cots are more spacious and, above all, specifically designed for babies' rest.

If you need to sleep away from home and do not have a cot, the best solution we offer is travel cots, which are lightweight and easy to fold and transport.

Although your pushchair comes equipped as standard with several accessories, at Jané we offer additional accessories compatible with our pushchairs and strollers that will make your life easier. Take a look at all of them at this link.

Your Jané stroller parasol features fabrics specially designed to provide maximum protection against ultraviolet rays, both UVB and UVA. Its protection rating is 50+, the highest rating a fabric can achieve. UPF 50+.

According to European Standard EN 1888-2:2018+A1:2023, the maximum authorized weight for Jané pushchairs is 22 kilos, which corresponds approximately to a 6- or 7-year-old child. In addition, all our models have been tested and approved to support an additional 4 kilos of load in the basket.
Tests have been carried out in Jané's internal laboratory, testing some of our pushchairs with 26 kilos, and the results were satisfactory. However, there is not yet any regulation certifying this test.

There is no specific rule for starting to use the stroller instead of the carrycot, as each baby has a specific weight and size. In general, we recommend doing so at around 9 kilograms (approximately 9 months).

The PROFIX attachment for the MICRO carrycot is compatible with all models equipped with PROFIX.
The PROFIX attachment for the MICRO BB carrycots (MICRO from the 2019 collection), MICRO PRO, MICRO PRO 2, SWEET is compatible with:
1) The following models: MUUM PRO, MUUM PRO 2, KENDO, KAWAI, CROSSLIGHT, CROSSLIGHT PRO, NEWEL
2) The models and serial numbers indicated on the black label attached to the chassis:
MUUM >180,000
EPIC >60,000
CROSSWALK >26,000
RIDER >160,000
TRIDER >55,000
It is not compatible with earlier serial numbers.
If in doubt, contact customer service and provide a photo of the attachment.

All Jané car seats are developed at the JANÉ CRASH TEST RESEARCH CENTER, Spain's only private crash test facility dedicated to child safety research.
Because it is located at our factory in Barcelona, we can use the Crash Test as many times as we deem necessary. Only in this way can we offer you the most thoroughly tested car seats on the market, with Europe's strictest approval standards.

Each product has a different combination of materials, and no expiration date is specified, as the regulations do not establish expiration criteria.

However, we must bear in mind that materials deteriorate over time and due to weather conditions; therefore, renewing/extending their use is at the user's discretion.

At Jané, we recommend not reusing second-hand products and using and maintaining them as indicated in the instructions.

Contact us at hello@groupjane.com so we can check it, please. Tell us your car's model, variant, number of doors, and year of manufacture.
Please remember that the response may take some time, as we prioritize safety above all else and, for this reason, we must make sure by carrying out the appropriate tests before giving you an answer.

If you want to download the instruction manual for your Jané car seat or simply consult it, you can do so on its product page on the website or here. If your car seat is not in the current collection or is from previous years, you can request it by emailing hello@groupjane.com

The new R129 regulation (known as i-Size) classifies car seats based on the child’s height, whereas the previous regulation (ECE R-44) did so based on the child’s weight. There are no specific groups for classifying car seats; instead, each car seat’s usage range is indicated according to the height, in centimeters, of the baby or child.

The new Regulation makes child restraint systems significantly safer than those covered by the R-44 standard, which dates back to the 1990s. The i-Size Regulation aims to improve protection and safety based on 6 key points:

- UNIVERSAL INTEGRAL ISOFIX

The i-Size Regulation requires installation in the car exclusively using Isofix anchor points + an anti-rotation system (top tether or support leg).

- CLASSIFICATION BY HEIGHT

i-Size replaces the previous classification of car seats by weight groups with a new, easier-to-understand classification: by height in cm.

- CAR SEAT AND VEHICLE COMPATIBILITY

The i-Size Regulation was developed jointly with car manufacturers to guarantee full compatibility between car seats and vehicles.

- REAR-FACING AT LEAST UNTIL 15 MONTHS

Under the i-Size Regulation, forward-facing car seats are only permitted from 15 months of age. However, the recommendation is to extend the age at which the baby travels rear-facing for as long as possible.

- SIDE IMPACT

The new i-Size Regulation adds side impact to the front and rear crash tests.

- Q-SERIES DUMMIES, NEW CRITERIA

The new dummies (Q Series) are designed according to the dimensions of today's population, using materials that better reproduce human behavior, and are also equipped with new sensors that detect forces in the most sensitive parts of the human body.

A friend or family member may lend you a car seat for your vehicle, or you may purchase a second-hand car seat. In this case, our response is unequivocal: we do not recommend using second-hand car seats.

If we use a child restraint system that has already been used, we do not know how it was used, what stresses it may have been subjected to, or whether it has been involved in an impact. The car seat may have internal damage that cannot be detected at a glance.

For this reason, and always prioritising safety, we advise against this practice.

According to the European Regulation ECE R129: "it is recommended to replace the car seat with a new one when it has been subjected to violent forces after an accident".
You can join the Renew Plan: if you meet the requirements, we will send you a new car seat. (It may be the same or a similar model, depending on current stock needs). You can write to us at hello@groupjane.com to inquire about the terms and conditions.
Learn more about this campaign at the following link.