RENEW PLAN

Your safety matters, even after an accident.

If your Jané car seat is involved in an accident, we'll replace it with a new one of the same or a similar model, at no extra cost, subject to the programme's terms and conditions.

REGISTER STROLLER

PROTECTION

After an accident, you need safety

After an accident, your car seat may have been exposed to forces that could affect its safety, even if there's no visible damage. That's why it's important to replace it before using it again.

With the Jané Renew Plan, we want you to get back on the road with peace of mind, knowing your little one is protected by a brand-new car seat.

RESEARCH

Safety is tested and improved.

At our Crash Test Research Centre, we're constantly researching, developing and putting our car seats through rigorous testing to keep making them safer.

Because for us, protecting little ones doesn't stop at designing a car seat. It's an ongoing commitment, every step of the way.

SUPPORT

If it happens, we're with you

If your Jané pushchair or car seat has been involved in an accident, simply send us the required documentation. We'll review your case and arrange for our specialists to collect and inspect the product.

Once your claim is approved, we'll replace it with a new one of the same or a similar model, at no extra cost.

REQUEST RENEW PLAN

How does the Renew Plan work?

  • 01. Register your stroller

    Register your Jané car seat to benefit from the Renew Plan if you're ever involved in an accident.

  • 02. Tell us what happened

    Send us the details and required documents so we can review your case.

  • 03. We take care of it

    We'll arrange to collect and inspect your pushchair or car seat. Once your case is approved, we'll replace it with a new one of the same or a similar model.
REGISTER PRODUCT

Frequently asked questions

What is Renew Plan?

Renew Plan is our safety program for car seats. If your Jané car seat is involved in an accident, we can replace it with a new one of the same or similar model, at no cost, provided that the program conditions are met. 

Do I have to register my stroller?

Yes. To access Renew Plan, you must have registered your Jané car seat. 

What documentation do I need to submit?

To investigate the case, we will need information to document the accident, such as the police report, proof of purchase, accident details, the serial number of the stroller; pushchair; car seat, and photographs of the incident.

What happens to my stroller; pushchair; car seat after an accident?

Once the documentation has been received and validated, we will arrange collection of the damaged stroller; pushchair; car seat so that our specialists can analyze it. 

Which stroller; pushchair; car seat will you send me as a replacement?

If you meet all the requirements, we will send you a replacement stroller; pushchair; car seat depending on the stock available at that time. Whenever possible, we will try to respect the height range for which your current stroller; pushchair; car seat is designed, as well as its main features.